Effective date: January 1, 2026
Last updated: May 26, 2026
SignStops, Inc. ("SignStops," "Platform," "we," "us") operates a sign delivery network that connects licensed real estate agents ("Agents") with independent contractor drivers ("Drivers") to transport and deliver signage owned by Agents to and from their listing properties. SignStops does not perform sign placement services; it provides the technology platform that facilitates delivery requests between Agents and Drivers.
By creating an account and using the Platform you agree to these Terms. If you do not agree, do not use the Platform.
Each time an Agent selects a Driver's offer on the Platform, a direct service contract is formed between that Agent and that Driver. SignStops is not a party to that contract. The Agent is the client ordering a delivery; the Driver is the independent contractor performing it.
SignStops provides payment processing, GPS tracking, and photo-verification infrastructure as a convenience to both parties. These platform services do not make SignStops a party to any delivery contract, nor do they constitute supervision or direction of Driver work. The Driver determines the means and methods of each delivery independently.
You must be at least 18 years old and legally authorized to work in the United States. Agents must hold a valid real estate license in their operating state. Drivers must possess a valid driver's license, current vehicle registration, and auto insurance that meets the minimum requirements in their state.
Drivers are independent contractors, not employees, agents, or partners of SignStops. SignStops does not control the manner or means by which Drivers perform delivery services; Drivers set their own schedules, choose which delivery requests to accept or decline, and use their own vehicles and equipment. Drivers are solely responsible for their own taxes, including self-employment tax, and must provide accurate W-9 information to receive payouts.
Drivers who earn $600 or more in a calendar year will receive a 1099-NEC form as required by IRS regulations.
When payment is charged: Agents are charged at the time of posting a delivery request — before a Driver accepts. If no Driver accepts within the active window or the request is cancelled before acceptance, the Agent receives a full refund (see Section 5).
Platform service fee: The current platform service fee is 15% of the Driver payout, charged to the Agent in addition to the Driver payout at checkout. Drivers receive their full quoted payout — SignStops does not deduct fees from Driver earnings. The fee rate displayed at checkout is the rate that governs that transaction. Any future change to the fee rate will be communicated at least 14 days before taking effect, consistent with Section 12.
Example: A Driver quotes a $55 payout. The Agent is charged $63.25 ($55 driver payout + $8.25 platform service fee). The Driver receives the full $55.
Receipts: Agents receive a Stripe payment receipt by email at the time of charge. Drivers receive a payout confirmation by email when each delivery payout is released. Both parties can access transaction history in their respective dashboards at any time.
All payments are processed by Stripe, Inc. By using the Platform you also agree to Stripe's Terms of Service.
The following refund rules apply to Agent delivery request payments:
The platform service fee is non-refundable for deliveries that a Driver has partially or fully completed. To request a refund or open a dispute, email support@signstops.com within 48 hours of the event giving rise to the claim.
Agents are responsible for ensuring that the placement of their signs complies with all applicable local ordinances, HOA rules, and state regulations. Agents own their signage and are solely responsible for providing lawful placement instructions to Drivers. SignStops provides ordinance data as a convenience only — it is not a legal opinion and may not be current. Neither SignStops nor Drivers are liable for violations arising from an Agent's instructions.
All Drivers are subject to identity and eligibility verification prior to account activation. Drivers may not accept gigs until verification is complete. Drivers must maintain a valid driver's license, current vehicle registration, and auto insurance throughout their time on the platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNSTOPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, VEHICLE ACCIDENTS, SIGN THEFT, OR LOSS OF INCOME.
Our total liability to you for any claim arising out of or related to these Terms or the Platform shall not exceed the greater of (a) the total fees paid by you to SignStops in the three months preceding the claim, or (b) $100.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.
10.1 Informal Resolution First. Before initiating any formal proceeding, you agree to contact SignStops at legal@signstops.com to describe your dispute and seek informal resolution. SignStops will respond within 30 days. Neither party may commence arbitration or file suit until the 30-day period has elapsed, unless seeking emergency injunctive relief under Section 10.8.
10.2 Binding Arbitration. Except as provided in Sections 10.3, 10.4, 10.6, and 10.7, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The arbitration shall be conducted by a single arbitrator in Los Angeles County, California (or by phone/video if both parties agree). The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. You can find the AAA's rules and fee schedules at adr.org.
10.3 Opt-Out Right. You may opt out of this arbitration agreement by emailing legal@signstops.com with the subject line "Arbitration Opt-Out" and your account email address within 30 days of first creating your SignStops account. Opting out does not affect any other provision of these Terms and does not affect your ability to use the Platform. Opt-out requests received after 30 days will not be accepted.
10.4 Small Claims Court. Either party may elect to bring an individual claim in small claims court in the county of your principal residence or in Los Angeles County, California, in lieu of arbitration, provided the claim qualifies for small claims jurisdiction under applicable state law and seeks only individual relief.
10.5 Class Action and Jury Trial Waiver. ALL DISPUTES SUBJECT TO ARBITRATION UNDER THESE TERMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR CONSOLIDATED PROCEEDING OF ANY KIND, WHETHER IN COURT OR ARBITRATION. YOU ALSO WAIVE THE RIGHT TO A JURY TRIAL IN ANY COURT PROCEEDING NOT OTHERWISE SUBJECT TO ARBITRATION. This waiver does not apply to claims that cannot lawfully be waived under applicable state law.
10.6 California PAGA Carve-Out. Nothing in this Section waives any claim under the California Labor Code Private Attorneys General Act (Labor Code §2698 et seq.) that cannot lawfully be waived or arbitrated individually. To the extent a PAGA representative action may not be compelled to individual arbitration under California Supreme Court authority, such representative claims shall be stayed pending resolution of any arbitrable individual PAGA claims, and the court shall decide the representative portion.
10.7 State-Specific Carve-Outs. If you are a resident of a state whose laws prohibit the enforcement of mandatory pre-dispute arbitration clauses or class action waivers in consumer contracts — including but not limited to New Jersey (Truth-in-Consumer Contract, Warranty and Notice Act, N.J.S.A. 56:12-14 et seq.) and any other jurisdiction with equivalent protections — then Sections 10.2 and 10.5 shall not apply to you, and any dispute shall be resolved in state or federal court in Los Angeles County, California, applying California law. If you are a California resident, the class action waiver in Section 10.5 does not apply to claims for public injunctive relief under California law (see McGill v. Citibank, N.A., 2 Cal.5th 945 (2017)).
10.8 Emergency Relief. Notwithstanding any other provision of this Section, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm, pending completion of the informal resolution period or arbitration proceedings.
We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or at our sole discretion. Upon termination, any pending payouts for completed and verified gigs will be processed on schedule; payouts for disputed or incomplete gigs may be withheld.
We may update these Terms at any time. We will notify you by email and in-app notification at least 14 days before material changes take effect — including any change to the platform fee rate. Continued use of the Platform after the effective date of an amendment constitutes acceptance of the updated Terms. The "Last updated" date at the top of this page reflects the date of the most recent amendment.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions, except where Section 10.7 requires application of the laws of a user's state of residence.
Legal questions or formal notices: legal@signstops.com
General support: support@signstops.com
Related policies: Privacy Policy · Data Processing Agreement